Repocket Terms of Service

These Repocket Terms of Service (“Agreement”) regulates your access to and use of the website, dashboard, software, applications, and related services provided under “Repocket” brand by Repocket Pte. Ltd., a private limited company incorporated in the Republic of Singapore, with its registered address at 60 Paya Lebar Road, #11-03 Paya Lebar Square, Singapore 409051.

This Agreement regulate the commercial relationship between the Repocket and each user, including access, account management, bandwidth sharing, payments, intellectual property, disclaimers, limitations of liability, and dispute resolution.

1. INTRODUCTION.

1.1. Formation and Acceptance. By accessing the Website, creating an Account, enabling any feature of the Services, or otherwise using the Services, you accept this Agreement in full and form a binding contract with the Repocket. If you do not accept this Agreement, you must not access or use the Services.

1.2. Eligibility. You may use the Services only if you are at least eighteen (18) years old , you have the legal capacity to enter into a binding agreement, your use is not prohibited by applicable law (including the laws of Singapore and your country of residence), and you are not suspended or otherwise restricted from using the Services by us.

1.3. Use by legal entities. If you access or use the Services on behalf of a company, organisation, or other legal entity, you represent and warrant that you have authority to bind that entity to this Agreement. In that case, “you” means both you individually and that entity. The legal entity is responsible for ensuring that its personnel, agents, and authorised users comply with this Agreement, and it is responsible for all acts and omissions occurring through its Account or in connection with its use of the Services. Where you act on behalf of a legal entity, all use of the Services and all Devices connected to the Account are attributed to, and the responsibility of, that entity.

1.4. Amendments. We may amend this Agreement from time to time. Amended Agreement applies from the effective date stated in the updated version, and your continued use of the Services after that date constitutes acceptance. If you do not accept any amendment, you must stop using the Services and close your Account.

1.5. Incorporated Documents. This Agreement contains important references to incorporated policies. The following documents are incorporated by reference and apply to your use of the Services:

• Privacy Policy, which explains how the Repocket collects, uses, stores, and protects personal data;
• Bandwidth Sharing Policy, which governs how the bandwidth-sharing feature operates, how traffic is handled, and what safeguards are in place; and
• Payment and Rewards Policy, which sets out the rules for earnings, payouts, reversals, dormancy, and related payment mechanics.

If there is a conflict between documents, the following order of precedence applies: (a) these Repocket Terms of Service; (b) the Bandwidth Sharing Policy or Payment and Rewards Policy, but only to the extent that the relevant policy expressly states it governs a specific subject matter; (c) the other incorporated policies.

1.6. Product-Specific Scope. This Agreement applies solely to the software and services offered under the Repocket brand, including through Repocket.com and any successor or related domain designated by the Repocket. No other product, service, software, platform, or offering provided by the Repocket or any affiliate will be subject to this Agreement unless the Repocket expressly designates that offering as being governed by this Agreement.

2. DEFINITIONS.

Except for other definitions used in specific sections, the following definitions have the meanings set out below:

“Account” means a registered user account created by or for you to access, use, and manage the Services, including earnings, usage records, and account settings.

"Device" means any desktop computer, laptop, server, virtual machine, container, mobile device, or other hardware or virtualised environment on which the Software is installed or through which the Services are accessed.

“Services” means the Software, the Website, the dashboard, bandwidth-sharing functionality, network participation features, account management, usage monitoring, and any related functionality made available by the Repocket from time to time.

“Software” means desktop application, mobile application, browser extension, library, or any other form of software made available under “Repocket” brand, together with any updates, upgrades, patches, and related documentation that we make available for it.

“Bandwidth Sharing” means the feature of the Services that, when enabled, allows the Repocket and its partners to utilise network capacity made available through your Device, connection, or environment.

“Earnings” means any credits, rewards, or monetary amounts reported, accrued, or payable to you through the Services under Payment and Rewards Policy.

“Feedback” means any feedback, suggestions, ideas, or recommendations you provide regarding the Services.

“Website” means the website accessible at https://Repocket.com.

“Repocket,” “we,” “us,” or “our” means Repocket Pte. Ltd.

“You” means the individual accessing or using the Services, or, if applicable, the company, organisation, or other legal entity on whose behalf the Services are accessed or used.

3. THE SERVICES

3.1 Description. Repocket provides software and related tools that enable network participation, bandwidth sharing, account management, usage monitoring, and dashboard access. Some features are optional and subject to additional policies as set out in the Incorporated Documents section above.

3.2 Supported Environments. The Services are supported across desktop, mobile, server, containerised, and virtualised environments. Supported platforms, operating systems, and environments may change at any time, and the Repocket does not guarantee continued support for any particular environment, device type, or configuration.

3.3 Distribution. The Services, including any software development kit or bandwidth-sharing component, are distributed only through applications that the Repocket owns, operates, or has expressly authorised, and only where user consent has been obtained. The Repocket does not distribute, and strictly prohibits the distribution of, its software through malware, compromised systems, deceptive installers, or any other unauthorised method.

3.4. Changes to the Services. The Repocket may add, remove, suspend, or discontinue any part of the Services at any time, temporarily or permanently, including features, integrations, supported environments, functionality, eligibility criteria, and technical requirements, subject to applicable law. The Repocket will not be liable to you or any third party for any modification, suspension, or discontinuation of the Services except to the extent required by applicable law.

3.5 Dependencies. The Services may depend on or interoperate with third-party services, infrastructure, tools, and partners, including payment providers, hosting providers, network providers, analytics vendors, and commercial partners. The Repocket does not control, and is not responsible for, the performance, availability, security, content, or policies of any third-party service. Features of the Services may be unavailable, delayed, or limited due to third-party dependencies, and third-party services may impose their own terms, fees, or restrictions. The Repocket is not responsible for losses, delays, failures, or errors caused by any third-party service, and your interactions with third-party services are between you and the applicable third party unless otherwise expressly stated by us.

3.6 No Monitoring Obligation. The Repocket is not obligated to monitor your use of the Services for compliance with this Agreement or applicable law. You remain solely responsible for ensuring that your use of the Services is lawful and compliant. However, the Repocket reserves its rights to investigate any activity that may breach this Agreement, as set out in Section 9.

4. YOUR ACCOUNT

4.1 Registration. To access the Services, you must create an Account and provide accurate, complete, and up-to-date information. You are responsible for all activity conducted through your Account, whether authorised or not, and for maintaining the confidentiality and security of your login credentials. You must promptly notify us if you suspect unauthorised access or any security breach related to your Account. Unless we expressly authorise otherwise in writing, you may maintain only one Account. You may not create or use multiple Accounts to circumvent restrictions, manipulate rewards, avoid enforcement actions, or otherwise abuse the Services. The Repocket may close or suspend Accounts that have been inactive for an extended period, following reasonable notice where practicable.

4.2 Verification and Restrictions. The Repocket may refuse to create, suspend, or terminate an Account if it reasonably believes that the information provided is inaccurate, incomplete, or misleading, or that the Account does not meet eligibility requirements. The Repocket may require identity or account verification at any time, and may apply technical, operational, or risk-based controls to protect the Services, users, and third parties. The Repocket may request additional information or verification from you at any time, including information needed to confirm account ownership, payout eligibility, device control, or compliance with this Agreement. You agree to cooperate with reasonable compliance, security, and anti-fraud inquiries relating to your use of the Services.

5. AUTHORISED DEVICES AND ENVIRONMENTS

5.1 Authorised Use. You may install and use the Services only on devices and in environments that you own or are expressly authorised to use. By using the Services on any device or environment, you represent and warrant that: (a) you own the device or environment, or have obtained all necessary rights and permissions to use it for the Services; (b) your use does not violate any applicable law, contract, policy, or third-party right; and (c) the device or environment is not compromised, infected, or being used without proper authorisation.

5.2 Bandwidth Feature. Bandwidth Sharing is a feature required for use of the Services. By enabling Bandwidth Sharing, you acknowledge and agree that the Services may route third-party network traffic through your Device and connection, that the volume, frequency, destination, and commercial value of such traffic may vary and are not guaranteed, that Bandwidth Sharing may be paused, limited, or unavailable at any time for technical, commercial, compliance, or operational reasons, and that the Repocket determines which types of traffic, destinations, geographies, and partners may be supported or restricted. The Bandwidth Sharing Policy provides additional detail on how the feature operates, how traffic is handled, and what safeguards are in place.

5.3 Your Responsibilities. You are solely responsible for ensuring that your use of Bandwidth Sharing is permitted under any applicable agreement with your internet service provider, hosting provider, data centre operator, employer, or other third party that governs your Device, network, or environment.

5.4 Device and Connection Limits. The Repocket may impose limits on the number of Devices, IP addresses, or connections associated with a single Account. Activity that significantly exceeds normal usage patterns may trigger a review, and the Repocket may investigate, restrict, or suspend Accounts where it reasonably determines that the volume or pattern of connected Devices is inconsistent with legitimate individual use.

5.5 Restrictions. You agree not to, and not to permit any third party to, engage in any of the following conduct in connection with the Services:

• creating, controlling, or using multiple Accounts to manipulate the Services, Earnings, referral benefits, eligibility, or enforcement outcomes;
• using false, misleading, stolen, or incomplete information in connection with registration, verification, payouts, or use of the Services;
• using the Services on Devices, servers, containers, or environments that you do not own or are not authorised to use;
• deploying or distributing the Services through malware, spyware, deceptive bundling, unauthorised installers, malicious scripts, compromised systems, or any covert or unlawful method;
• misrepresenting your identity, location, device, network conditions, or eligibility to use the Services;
• using proxies, VPNs, spoofing tools, or other technical methods to conceal abuse, evade enforcement, or manipulate how the Services operate or are measured;
• interfering with, reverse engineering, decompiling, disassembling, or attempting to defeat any technical, security, fraud prevention, or compliance mechanism used by the Services;
• artificially inflating, simulating, or manipulating traffic, usage, Earnings, or account metrics;
• using bots, scripts, automation, or coordinated deployment methods to abuse the Services or circumvent our controls;
• attempting to obtain payouts or other benefits through deception, error exploitation, duplicate claims, or any other dishonest means;
• sharing, selling, renting, assigning, or transferring your Account except where expressly authorised by us in writing;
• using the Services in violation of applicable law, regulation, sanctions, or binding contractual restrictions;
• using the Services in connection with spam, network abuse, unauthorised access, denial-of-service activity, intellectual property infringement, or any unlawful conduct; or
• assisting, facilitating, or concealing any of the above.

5.6 Determination. The Repocket may determine, acting reasonably and based on available evidence, whether conduct constitutes prohibited activity. Evidence may include technical signals, account history, device or network data, payout information, usage patterns, referral patterns, partner feedback, and any other information reasonably relevant to protecting the Services, our business, our users, or third parties. Nothing in this Agreement limits the Repocket's right to take action in response to conduct that it reasonably believes is abusive, harmful, unlawful, or inconsistent with the intended use of the Services, even if that conduct is not expressly listed above.

6. SOFTWARE

6.1 Distribution Platforms. The Software may be available for download through third-party websites, app stores, marketplaces, and distribution platforms, including the Apple App Store, Google Play, and the Microsoft Store (collectively, "Distribution Platforms"). Your access to and use of the Services through any Distribution Platform may be subject to that platform's own terms, policies, technical requirements, and rules, in addition to this Agreement. You are responsible for complying with any applicable terms and conditions of the relevant Distribution Platform, device manufacturer, operating system provider, carrier, or internet service provider in connection with your download, installation, access to, payment for, or use of the Services. The Repocket is not responsible for, and does not control, any third-party platform terms, billing systems, access rules, usage restrictions, availability decisions, review processes, or enforcement actions.

6.2 Updates. The Repocket may from time to time issue updates, patches, bug fixes, security fixes, or new versions of the Software. Updates may be required for you to continue using the Services and may be downloaded and installed automatically, depending on your Device settings and the applicable Distribution Platform's policies. You agree that the Repocket may deliver Updates to your Device without additional notice or consent, to the extent permitted by applicable law and the relevant Distribution Platform's policies. If you do not accept or install a required Update, some or all features of the Services may become unavailable or may not function as intended. The Repocket is not obligated to provide Updates, maintain backward compatibility with previous versions, or continue supporting any particular version of the Software.

7. PAYMENTS

7.1 Payments. Your eligibility to receive Earnings, rewards, or payouts through the Services is governed by the Payment and Rewards Policy. In the event of any inconsistency between this Agreement and the Payment and Rewards Policy on matters of earnings, payouts, reversals, dormancy, or failed withdrawals, the Payment and Rewards Policy controls to the extent of the inconsistency.

7.2 Provisional Nature of Earnings. Earnings displayed through the Services may be estimated, provisional, or subject to reconciliation, and are not final until confirmed by the Repocket in accordance with the Payment and Rewards Policy. Tracked activity or provisional Earnings do not by themselves create an immediate right to payment, and payout eligibility depends on account standing, compliance review, verification, minimum thresholds, payment method availability, and other conditions set out in the Payment and Rewards Policy.

7.3 Withholding and Adjustments. The Repocket may withhold, delay, adjust, reverse, or forfeit Earnings or payouts in accordance with this Agreement and the Payment and Rewards Policy. The methodology for calculating Earnings, including per-gigabyte rates, per-request rates, or any other basis of calculation, is set out in the Payment and Rewards Policy and may be changed by the Repocket at any time, with notice to affected users before the change takes effect. Payout methods, thresholds, supported regions, processing times, fees, and dormancy rules may also change from time to time.

7.4 Partner Disputes. Where a third-party partner disputes the quality, validity, or legitimacy of traffic associated with your Account, the Repocket may, at its discretion, withhold, adjust, or reverse Earnings attributable to the disputed traffic. The Repocket handles partner disputes directly and is not obligated to disclose the details of any dispute between the Repocket and its partners, except to the extent that the outcome materially affects your Earnings, in which case the Repocket will provide a general explanation on request.

7.5 Dormancy. Accounts that have been inactive for a period of twelve (12) consecutive months are considered dormant and may be sanctioned as per Section 9.

8. SERVICE AVAILABILITY AND LIMITATIONS

8.1 No Guarantees. The Repocket does not guarantee that any particular device, connection, environment, or region will generate traffic, usage, or Earnings, that any minimum level of demand, traffic volume, or reward opportunity will exist, that the Services will operate without interruption, error, or delay, or that the Services will be compatible with all devices, operating systems, hosting providers, internet service providers, or technical environments.

8.2 Third-Party Consequences. Traffic associated with the Services may not be accepted or may be restricted by third-party websites, platforms, or networks. The Services may result in CAPTCHAs, throttling, connection restrictions, or similar consequences imposed by third parties, and the Repocket is not responsible for any such outcomes.

8.3 No Backward Compatibility. The Repocket does not guarantee backward compatibility with previous versions of the Services and has no obligation to maintain any specific feature, functionality, or integration.

8.4 Dashboard and Reporting. Dashboard data, provisional Earnings, and usage reporting may not be complete, current, accurate, or final. The Repocket does not warrant that reported metrics reflect confirmed or payable amounts until expressly confirmed in accordance with the Payment and Rewards Policy.

8.5 Traffic and Demand. The volume, frequency, destination, and commercial value of traffic routed through the Services depend on third-party demand, regional conditions, IP quality, network capacity, partner requirements, and other factors determined by the Repocket. The Repocket does not guarantee that any particular Device, connection, environment, or region will generate traffic, usage, or Earnings, and demand may fluctuate or cease entirely at any time without notice.

9. MONITORING, INVESTIGATIONS, AND ENFORCEMENT

9.1 Monitoring. The Repocket may monitor use of the Services and investigate actual, suspected, or potential violations of this Agreement, incorporated policies, or applicable law. For these purposes, the Repocket may collect and review technical, operational, and account-related information as described in the Privacy Policy, including IP addresses, device identifiers, account activity, usage patterns, payout information, referral data, and fraud or compliance signals.

9.2 Enforcement Actions. If the Repocket determines or reasonably suspects that your Account or use of the Services involves fraud, abuse, policy violations, security risks, or other conduct inconsistent with this Agreement, the Repocket may take any action it considers appropriate, including:

• restricting access to all or part of the Services;
• placing holds on account functionality, Earnings, or payouts;
• requiring verification or additional information;
• adjusting or reversing reported usage, credits, or Earnings;
• suspending or terminating your Account; or
• reporting relevant information to partners, payment providers, regulators, or law enforcement where the Repocket believes such disclosure is appropriate or required.

9.3 No Disclosure of Methods. The Repocket is not obligated to disclose the full basis, logic, thresholds, or technical methods used in its anti-fraud, monitoring, or enforcement systems. However, where an enforcement action materially affects your Account or Earnings, the Repocket will, on request and to the extent commercially reasonable, provide a general explanation of the grounds for the action taken.

9.4 Evidence Preservation. Where the Repocket reasonably believes that Account activity may involve fraud, abuse, policy violations, or legal exposure, the Repocket may preserve and retain relevant logs, identifiers, and technical records for the purposes of investigation, defence of legal claims, response to lawful requests, and enforcement of this Agreement.

10. SUSPENSION AND TERMINATION

10.1 Grounds. The Repocket may suspend or terminate your Account or access to the Services, in whole or in part, with or without prior notice, where the Repocket reasonably believes that you have violated this Agreement or any incorporated policy, that your Account or use involves fraud, abuse, or other prohibited conduct, that you have failed to satisfy a verification, compliance, or payment-related requirement, that your use creates legal, regulatory, reputational, or commercial risk for the Repocket, its partners, or third parties, that required third-party services or infrastructure have become unavailable, that suspension or termination is required by law, regulation, court order, or governmental authority, or that the Repocket has decided to discontinue the Services or support for a particular region, environment, or use case.

10.2 Scope. A suspension may be temporary or permanent and may apply to your entire Account or only certain features, including Bandwidth Sharing, dashboard access, Earnings visibility, withdrawal functionality, or other account privileges. During any period of suspension, Earnings may be frozen, withheld, or made unavailable, and the Repocket is not obligated to process payouts or accruals until the suspension is resolved. Termination does not limit any rights or remedies available to the Repocket under this Agreement, at law, or in equity.

10.3 Effect of Termination. Upon termination, your right to access and use the Services ceases immediately, the Repocket may disable or delete your Account and associated credentials, and the Repocket may retain relevant information as necessary for legal, compliance, fraud prevention, and recordkeeping purposes in accordance with the Privacy Policy and applicable law.

10.4 Voluntary Closure. You may stop using the Services and request Account closure at any time in accordance with any procedures we make available. Account closure does not affect obligations or liabilities accrued before closure takes effect.

10.5 Appeals. If your Account has been suspended or terminated and you believe the action was taken in error, you may submit an appeal by contacting us at [email protected]. The Repocket will review each case individually and respond within a reasonable timeframe. Submitting an appeal does not guarantee reinstatement, but we are committed to giving every case fair consideration.

11. INTELLECTUAL PROPERTY

11.1 Ownership. All intellectual property rights in and to the Services, including the Website, dashboard, software, APIs, interface design, trademarks, logos, “Repocket” branding, documentation, and all related materials, are owned by or licensed to the Repocket and are protected by applicable law. Except for the limited rights expressly granted in this Agreement, no right, title, or interest in or to the Services or any intellectual property rights is transferred to you.

11.2 Licence. Subject to your continued compliance with this Agreement, the Repocket grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to access and use the Services solely for their intended purpose and in accordance with this Agreement. No rights are granted except as expressly stated in this Section. Except as expressly permitted by the Repocket in writing, you may not, and may not permit any third party to:

• copy, distribute, sell, licence, sublicence, or commercially exploit any part of the Services;
• modify, reverse engineer, decompile, disassemble, or attempt to derive source code, underlying algorithms, or architecture from any part of the Services;
• remove, obscure, or alter any copyright, trademark, or proprietary notices on the Services;
• access or use the Services for benchmarking, competitive analysis, or development of a competing product or service;
• use automated means to extract, scrape, or capture content or data from the Services; or
• use the Repocket's trademarks, trade names, logos, and Repocket brand names or branding in any form without prior written consent, including but not limited to use as keywords, search terms, or targeting criteria in any paid advertising, search engine marketing, or sponsored placement campaign, or in any ad copy, display URL, or landing page that could suggest affiliation with, endorsement by, or sponsorship by the Repocket.

The use of Software may be additionally regulated by End User License Agreement distributed with the Software or installation package.

11.3 Feedback Licence. If you provide Feedback, you grant the Repocket a perpetual, irrevocable, worldwide, royalty-free, sublicensable licence to use, reproduce, modify, incorporate, distribute, and otherwise exploit that Feedback for any purpose, without restriction or obligation to compensate you. Feedback does not include personal data, and this Section does not affect any rights you may have in personal data submitted to us.

11.4 Aggregated Data. The Repocket may collect and use aggregated and de-identified data relating to the operation, performance, and usage of the Services, provided that such data does not identify you or disclose your personal data in directly identifiable form.

12. DISCLAIMERS

12.1 “AS IS” AND “AS AVAILABLE”. THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE REPOCKET DISCLAIMS ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND SATISFACTORY QUALITY.

12.2 Customer Responsibility. Your use of the Services is at your own risk. You are solely responsible for evaluating whether the Services are appropriate for your devices, infrastructure, contracts, legal obligations, technical environment, and business or personal needs. No oral or written information, marketing material, support communication, or statement made by the Repocket or on its behalf creates any warranty unless expressly stated in this Agreement.

12.3 Dashboard and Reporting. Dashboard data, provisional Earnings, and usage reporting may not be complete, current, accurate, or final. The Repocket does not warrant that reported metrics reflect confirmed or payable amounts until expressly confirmed in accordance with the Payment and Rewards Policy.

12.4 Mandatory Law. Nothing in this Section excludes or limits any warranty, condition, or liability that cannot be excluded or limited under applicable law.

13. LIMITATION OF LIABILITY

13.1 Exclusion of Certain Damages. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE REPOCKET, ITS AFFILIATES, LICENSORS, PARTNERS, AND SERVICE PROVIDERS, AND THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS, WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, BUSINESS, GOODWILL, OR OPPORTUNITY, ARISING OUT OF OR RELATING TO THE SERVICES OR THIS AGREEMENT, REGARDLESS OF LEGAL THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

13.2 Specific Exclusions. To the maximum extent permitted by law, the Repocket will not be liable for any claim arising from:

• your use of, or inability to use, the Services;
• interruptions, outages, errors, or system failures;
• actions, restrictions, or decisions imposed by third-party services;
• unauthorised access to your Account, credentials, or devices;
• enforcement actions, suspensions, payout holds, or terminations under these Terms;
• inaccurate, provisional, or adjusted reporting of usage or Earnings; or
• your violation of applicable law, third-party rights, or contractual restrictions.

13.3 Liability Cap. THE TOTAL AGGREGATE LIABILITY OF THE REPOCKET AND ITS AFFILIATES FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THIS AGREEMENT WILL NOT EXCEED THE GREATER OF: (A) THE TOTAL EARNINGS ACTUALLY PAID TO YOU IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) SGD 150 (ONE HUNDRED AND FIFTY SINGAPORE DOLLARS).

13.4 Exceptions. The exclusions and limitations in this Section apply even if any limited remedy fails of its essential purpose. Nothing in this Section excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be excluded or limited under the UCTA or other applicable mandatory law.

13.5 Time Limitation. Any claim arising out of or relating to this Agreement or the Services must be brought within twelve (12) months from the date on which the claimant knew or should reasonably have known of the claim. Claims brought after this period are barred to the maximum extent permitted by applicable law.

13.6 Internal Processes. Where the Repocket makes available an appeals process or payment dispute process under this Agreement or an incorporated policy, you agree to use that process before escalating the matter to formal dispute resolution, except where applicable law does not permit such a requirement.

14. INDEMNIFICATION

14.1 Customer Indemnity. To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless the Repocket, its affiliates, and their respective directors, officers, employees, and agents from and against any claims, demands, actions, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your access to or use of the Services; (b) your breach of this Agreement or any incorporated policy; (c) your violation of applicable law, regulation, sanctions requirement, or third-party right; (d) your use of the Services on unauthorised, compromised, or improperly configured devices or environments; (e) any network activity associated with your Account; (f) any false, misleading, or inaccurate information provided by you; or (g) any dispute between you and a third party arising from or related to your use of the Services.

14.2 Defence and Settlement. The Repocket may, at its own expense, assume the exclusive defence and control of any matter subject to indemnification by you, and you agree to cooperate fully with the Repocket's defence of that matter. You may not settle any indemnified claim without the Repocket's prior written consent if the settlement imposes any admission of fault, obligation, restriction, or payment on the Repocket or any indemnified party.

14.3 Limitation. This indemnification does not require you to indemnify the Repocket against any loss or liability to the extent caused by the Repocket's own negligence, fraud, or wilful misconduct.

15. GOVERNING LAW AND DISPUTES

15.1 Governing Law. This Agreement, and any dispute, claim, or controversy arising out of or relating to this Agreement or the Services, are governed by and construed in accordance with the laws of the Republic of Singapore, without regard to conflict of laws principles.

15.2 Informal Resolution. You agree that any dispute arising out of or relating to this Agreement or the Services will first be addressed by contacting the Repocket and attempting in good faith to resolve the matter informally within thirty (30) days.

15.3 Arbitration. Except to the extent prohibited by applicable law, any dispute, controversy, or claim arising out of or in connection with this Agreement, including any question regarding its existence, validity, breach, or termination, that is not resolved under clause 15.2 shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (“SIAC”) in accordance with the SIAC Rules in force when the arbitration is commenced, which rules are deemed incorporated by reference into this clause. The seat of arbitration shall be Singapore. The tribunal shall consist of one arbitrator, unless the parties agree otherwise or SIAC determines that three arbitrators are appropriate. The language of the arbitration shall be English. Unless applicable law requires otherwise, the arbitration proceedings, submissions, evidence, and award shall be confidential, except to the extent disclosure is required by law or reasonably necessary to enforce or challenge the award.

15.4 Mandatory Consumer Rights. If your local law gives you a non-waivable right to bring claims in your country of residence or under other mandatory consumer protection rules, including under the CPFTA, those rights are preserved to the extent required by applicable law.

16. GENERAL PROVISIONS

16.1 Entire Agreement. This Agreement, together with the incorporated policies, constitute the entire agreement between you and the Repocket regarding the Services and supersede all prior or contemporaneous understandings, communications, and agreements relating to the same subject matter.

16.2 Severability. If any provision of this Agreement is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions remain in full force and effect, and the invalid provision will be enforced to the maximum extent permissible to give effect to the parties' intent. If the invalid provision cannot be so enforced, it will be severed.

16.3 Waiver. No failure or delay by the Repocket in exercising any right or remedy under this Agreement operates as a waiver of that right or remedy.

16.4 Assignment. You may not assign, transfer, or delegate this Agreement or any of your rights or obligations under them without the Repocket's prior written consent, and any attempted assignment in violation of this Section is void. The Repocket may assign this Agreement, in whole or in part, to any affiliate, successor, or acquirer in connection with a reorganisation, merger, sale, or similar transaction, without your consent.

16.5 No Agency. Nothing in this Agreement creates any agency, partnership, joint venture, employment, or fiduciary relationship between you and the Repocket.

16.6 Survival. Provisions that by their nature are intended to survive termination or expiration will survive, including provisions relating to intellectual property, disclaimers, limitation of liability, indemnification, dispute resolution, payment-related rights, enforcement, and data retention.

16.7 Force Majeure. The Repocket will not be liable for any delay or failure to perform resulting from causes beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, labour disputes, internet or telecommunications failures, infrastructure outages, government action, sanctions, epidemic or pandemic events, third-party service failures, or cyber incidents.